Position title
Optimi: Technical Support Internships 2024 Apply Now
Description

Optimi is seeking motivated individuals to join our team as Technical Support Interns. This internship offers a valuable opportunity to gain hands-on experience in providing technical assistance to our clients and contributing to the success of our products. As a Technical Support Intern, you will work closely with our experienced support team to address customer inquiries, troubleshoot technical issues, and ensure customer satisfaction.

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Responsibilities
  • Respond to customer inquiries via email, chat, or phone in a timely and professional manner.
  • Diagnose and troubleshoot technical issues related to Optimi products and services.
  • Collaborate with internal teams to resolve complex technical problems and escalate issues when necessary.
  • Document customer interactions, technical solutions, and product feedback for future reference.
  • Assist in the creation of support documentation, FAQs, and knowledge base articles.
  • Participate in ongoing training and professional development activities to enhance technical skills and product knowledge.
Qualifications
  • Currently pursuing a degree in Computer Science, Information Technology, or a related field.
  • Strong interest in technology and a desire to pursue a career in technical support or software development.
  • Excellent communication skills with the ability to effectively interact with customers and colleagues.
  • Basic understanding of software troubleshooting principles and methodologies.
  • Ability to work independently as well as collaboratively in a fast-paced environment.
  • Familiarity with common operating systems (e.g., Windows, macOS, Linux) and software applications.
  • Availability to work part-time or full-time hours during the internship period.
Job Benefits
  • Valuable hands-on experience in technical support within a dynamic and innovative company.
  • Opportunity to work closely with experienced professionals and gain insights into the software development process.
  • Flexible schedule and the possibility of remote work.
  • Potential for career advancement and consideration for full-time employment opportunities upon successful completion of the internship.
Contacts

If you are enthusiastic about technology and eager to kick-start your career in technical support, we encourage you to apply for the Technical Support Intern position at Optimi. Please submit your resume and a brief cover letter outlining your qualifications and motivation for joining our team. We look forward to hearing from you!

 

Employment Type
Intern
Duration of employment
3 Months
Industry
Education Administration Programs
Job Location
Centurion, Gauteng, South Africa, Centurion, Gauteng, 0157, South Africa
Working Hours
09
Date posted
July 9, 2024
Valid through
February 23, 2028
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